General terms and conditions of sale


Terms and Conditions


Article 1 – Preamble
Article 1.1. Designation of the seller
Saint-Lary Tourist Office, an industrial and commercial public establishment, registered under the SIREN number 517 627 964, with its head office at 37 rue Vincent Mir, 65170 – Saint-Lary-Soulan,
Email address:
Immatriculation in the register of the operators of voyage and stays: IM065140007
Financial guarantor: Association Professionnelle de Solidarité du Tourisme, 15 avenue Carnot, – 75017 Paris
Professional civil liability insurer: GENERALI, Actua Assurances et Conseils, 184 avenue de Saint Exupéry, 31400 – Toulouse
Guarantees covered by the insurer: see details in Appendix 3

Hereinafter referred to as “the Tourist Office”

Article 1.2. Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the marketing by the Tourist Office of tourist services provided directly by the Tourist Office or by partner service providers, to persons who are consumers or non-professionals within the meaning of the Consumer Code or travelers within the meaning of the Tourism Code and who have the legal capacity to contract (hereinafter referred to as “the Customer(s)”).

Article 1.3. Definitions
Customer: natural person having the quality of consumer or non-professional within the meaning of the consumer code, or traveler within the meaning of the tourism code, who contracts with the Tourist Office within the framework of the present general conditions of sale.
Provision: travel service or tourist package within the meaning of article L. 211-1 of the Tourism Code.
Online contract: contract concluded within the framework of the purchase of service(s) on the websites of the Saint-Lary Soulan Tourist Office:
Distance contract: any contract concluded between a professional and a consumer, within the framework of an organized system of sale or provision of services at a distance, without the simultaneous physical presence of the professional and the consumer, by the exclusive use of one or more techniques of distance communication until the conclusion of the contract, excluding the website of the Tourist Office.
Ticketing: specific service sold for a specific date and time (theatrical performances, shows, visits…)
Durable medium: any instrument allowing the consumer or the professional to store information addressed to him personally in order to be able to refer to it later during a period of time adapted to the purposes for which the information is intended and which allows the identical reproduction of the stored information (article L. 221-1 of the Consumer Code).

Article 2 – Content and scope
These general terms and conditions of sale apply by right to all services provided by the Tourist Office.
They apply to sales on the Internet or by means of other distribution and marketing channels (distance or on-site sales).
Any order or purchase implies unreserved adherence to these general conditions of sale, which prevail over all other conditions, except those that have been expressly accepted by the seller and appear on the reservation contract.

Article 3 – Pre-contractual information
The Customer acknowledges having been provided, prior to placing the order and/or concluding the contract, in a legible and understandable manner, with these general and special terms and conditions of sale and with all the information listed in article L. 221-5 of the Consumer Code as well as Article R. 211-4 of the Tourism Code.
The Customer further acknowledges that he/she has been provided with the form taken pursuant to the Order of
1 March 2018 “fixing the model information form for the sale of trips and stays”.

Article 4 – Price
Article 4.1. Final price and additional taxes
The final price is announced in euros, including all taxes (TTC) per person or as a package. It may be calculated according to the number of participants. It does not include transportation, local transportation unless otherwise mentioned and personal expenses. In some cases, additional fees may be paid directly to the service provider, particularly for optional services (e.g. parking, wifi, etc.). The registration fee is €20 for stays of 5 nights or more or €10 for stays of 2 to 4 nights.The cleaning at the end of the stay is the responsibility of the Client, except if it is mentioned “cleaning included” in the description. A cleaning service may be offered as an additional charge for a rate that will be specified upon request.
More generally, any charge not included will be specified in the reservation contract.
Prices of packaged stay offers

-In hotels
The prices include the room, or the room and breakfast, or half board, or full board. Unless otherwise stated, prices, per person, are calculated on the basis of two people per room in the cheapest hotel participating in the offer.
Prices do not include: tourist tax, transportation, beverages, personal expenses, cancellation insurance, repatriation assistance or snow insurance. When a client occupies a room designed for two people, he/she will be charged a supplement called “single room supplement”, indicated in the price. For groups: (on the basis of a minimum of 16 people) the rates are specified directly in the contract. They do not include: tourist tax, transportation, drinks, personal expenses, cancellation insurance and repatriation assistance.

-In seasonal rental
The prices of tourist stays include seasonal rental. Unless otherwise indicated, the prices, per person, excluding school vacations, are calculated on the basis of four people in the cheapest seasonal rental. They do not include: tourist tax, transportation, drinks, personal expenses, liability insurance, meals, breakfasts, cancellation insurance, repatriation assistance or snow insurance. Arrivals are on Saturday from 4pm and departures on the following Saturday before 10am, unless otherwise stated.

-Other services
Prices are calculated per person. For thermal products (e.g. “Fitness and Health” week) the possible consultation with the thermal doctor is not included in the package.

Article 4.2. Payment methods
The Customer guarantees to the Tourist Office that he/she has the authorizations that may be necessary to use the method of payment chosen by him/her, when validating the contract. The Tourist Office reserves the right to suspend any reservation management and any execution of services in case of refusal of authorization of payment by credit card from the officially accredited organizations or in case of non-payment of any sum due under the contract.The Customer has several means of payment offering optimal security among the following, the accepted methods of payment may vary according to the reservation channel followed, as indicated in Article 6 of these terms of sale:
a. by credit or proprietary bank card (blue card, Visa card, Eurocard/Mastercard),
b. by bank check,
c. by bank transfer (only for groups),
d. by cash,
e. by vacation checks.

Article 4.3 Payment deadlines
Unless otherwise stipulated in the booking contract, a deposit of 30% of the total amount to be paid indicated on the contract is paid at the same time as the signing of the booking contract.
The Client must pay the Tourist Office the balance on the date stipulated in the contract, i.e. 30 days before arrival for services including an overnight stay and upon receipt of the invoice for services without an overnight stay. Guided tours are subject to special conditions.
For late bookings (less than 30 days before the start of the service), the full price will be due upon reservation.
In the event that the client fails to make payment of the deposit within the required timeframe, the option will be cancelled. In the event that the client does not proceed with the payment of the balance, he/she will be deemed to have cancelled his/her stay on the date scheduled for the payment of the balance.

Article 5 – Price revision
The Tourist Office undertakes to apply the current rates indicated at the time of reservation, subject to availability on that date, but reserves the right to modify its prices under the conditions set forth in this article.
In accordance with Article L. In accordance with article L. 211-12 of the French Tourism Code, the price may be modified upwards or downwards after the reservation has been validated in order to take into account the evolution of :
1° The price of passenger transportation resulting from the cost of fuel or other sources of energy;
2° The level of taxes or fees on travel services included in the contract, imposed by a third party not directly involved in the performance of the contract, including tourist taxes, landing or embarkation and disembarkation taxes in ports and airports; or
3° Exchange rates in relation to the contract.
The possible application of a price increase in application of the preceding paragraph will be notified in a clear and understandable manner to the Customer and accompanied by a justification and a calculation, on a durable medium, no later than twenty days before the start of the services.
Inversely, the Customer is entitled to a price reduction corresponding to any decrease in the costs mentioned in 1°, 2° and 3°, which occurs after the conclusion of the contract and before the start of the trip or stay.
If the increase exceeds 8% of the total price of the travel package or service, the traveler may accept the proposed change, or request termination of the contract without paying termination fees and obtain a refund of all payments already made.

Article 6 – Reservations

Article 6.1 Online Reservations
In the event that one or more services are booked online, the reservation process is as follows.
The Customer browses the website and/or to identify the services likely to meet his or her needs.
Once one or more services have been identified, the Customer adds them to his or her virtual shopping cart.
On the page of his or her shopping cart, the Customer views a summary of the requested service.Once this information is accepted, the customer validates again his choice to proceed with the reservation and determine his method of payment, online by credit card immediately. The Customer pays either the amount of the deposit corresponding to 30% of the price, or the total amount of the stay if the reservation date is less than 30 days before the arrival.The confirmation of the order entails acceptance of the general terms and conditions of sale and forms the contract. An email acknowledging receipt of the order and its payment is sent by the vendor as soon as possible.

Article 6.2 Offline remote bookings
In the event that one or more services are booked remotely offline, the booking process is as follows:
The Customer may request the issuance of a quote when considering booking a service.To validate his reservation, the client must return all of these documents initialled and signed to the Tourist Office, keeping a copy for himself, accompanied by a deposit check corresponding to 30% of the total amount of the service or the entire amount of the service if the reservation takes place less than 30 days before the start of the services, unless otherwise provided in the contract.The full amount of the balance is due 30 days before the arrival of the Client. No delay in payment will be tolerated under penalty of cancellation of the file and non-refund of the deposit.
On receipt of the balance, the Tourist Office will send the Client a voucher which must be presented to the accommodation provider on the day of arrival.

Article 6.3 Reservations in the presence of the Customer at the Tourist Office
Reservations at the counter made by individual visitors are carried out as follows:

-For services taking place on the same day, the Customer makes the reservation at the counter after having been able to consult the general terms and conditions of sale, the information form and the reservation contract. After choosing the service, the Client pays in full and is given a proof of payment and the voucher. A reservation contract will be sent to the Client by e-mail.
For services to be provided at a later date, the Client’s reservation will be made directly at the counter after he/she has been able to consult the general terms and conditions of sale and the reservation contract and the information form. After payment of the deposit or the totality of the file, a copy of the contract, the general conditions of sale and the standard form are sent to the Customer by e-mail, as well as the voucher or the ticket necessary to the realization of the service, the day of this one.
For the reservations carried out for the groups:
The Customer selects and determines the requested service.If the client requires time to think about it, without having signed his contract at the counter, he can follow the remote reservation process provided for in article 6.2.
No modification, (notably of the number of participants) will be accepted less than 7 days before the beginning of the stay.

Article 7 – Absence of right of withdrawal
Article L. 221-28 of the Consumer Code states that the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or period. Article L. 221-2 of the Consumer Code also excludes this option for passenger transport and tourist packages.
The Tourist Office avails itself of this lack of right of withdrawal for all services falling within the scope of Article L. 221-28 or L. 221-2 of the Consumer Code.
The consumer or non-professional Customer will have no right of withdrawal.

Article 8 – Modification of the contract

Article 8.1. Modification at the initiative of the office
The Tourist Office has the possibility of unilaterally modifying the clauses of the Contract after it has been concluded and before the start of the tourist service, without the Client being able to object, provided that the modification is minor and that the Client is informed of it as soon as possible in a clear, comprehensible and apparent manner on a durable medium.
If the Tourist Office is obliged to unilaterally modify one of the main characteristics of the contract within the meaning of article R. 211-4 of the Tourism Code, that it cannot meet the particular requirements agreed with the Customer, or in the event of a price increase of more than 8%, it shall inform the Customer as soon as possible, in a clear, comprehensible and apparent manner, on a durable medium : of the proposed changes and, if applicable, their impact on the price of the trip or stay; of the reasonable period of time within which the Client must communicate to the Tourist Office the decision he/she is making; of the consequences of the traveler’s failure to respond within the set period of time; if applicable, of the other service proposed, as well as its price.
When the changes to the contract or the alternative service result in a reduction in the quality of the trip or stay or in its cost, the traveler is entitled to an
appropriate price reduction.
If the contract is terminated and the Customer does not accept an alternative service, the Tourist Office will refund all payments made by or on behalf of the Customer as soon as possible, but no later than fourteen days after the contract is terminated.

Article 8.2 Modification at the Customer’s initiative
Requests for modification of confirmed files must be made in writing. Only modifications notified by return of a contract by the Tourist Office are deemed to be accepted (no corrections made directly by the Client will be taken into account). Any change in the date of stay or accommodation requested by the Customer constitutes a cancellation of the initial order (with application of the fees provided for this purpose) and registration of the new order. Any stay shortened or not consumed due to the Customer, or started late due to the Customer, will not be reimbursed.
Any modification of the file at the request of the Customer will result in a modification fee of 20€.
The Office commits itself to the Customer only on the services sold.
The Office will not be held responsible for:
any service subscribed to by the Customer other than the one invoiced by the Office;
any modification of the services at the Customer’s initiative.Arrival times (excluding packages) are on Saturdays from 4:00 pm and departures on the following Saturday before 10:00 am, unless otherwise indicated.
The Client must arrive on the scheduled day, at the address indicated and at the times mentioned on the voucher. In case of impossibility, he undertakes to notify the provider directly.

Article 9 – Resolution of the contract

Article 9.1. Resolution of the contract by the Client
The Client has the possibility to break the contract at any time, before the beginning of the service. For this resolution to be valid, he must inform the Tourist Office by email or by post.
The Tourist Office may ask the Client to pay a cancellation fee, according to the following schedule:

-More than 30 days before the start of the service: 30% of the total price
-between 30 and 16 days before the start of the service: 50% of the total price
-between 15 and 8 days before the start of the service: 75% of the total price
less than 8 days before the start of the service: 100% of the total price will remain due to the Tourist Office.
If the Client does not show up within 24 hours of the arrival date stipulated in the contract, the contract becomes null and void and the Tourist Office may dispose of the accommodation.
These cancellation fees will not be due if the contract is cancelled as a result of exceptional and unavoidable circumstances, occurring at the destination or in the immediate vicinity of the destination, and having significant consequences on the execution of the contract. In this case, the Tourist Office will proceed to a full refund of the payments made, without, however, entailing any additional compensation.

Article 9.2. Resolution of the contract by the Tourist Office
The Tourist Office has the possibility to terminate the contract at any time, before the beginning of the service.
In this case, the Tourist Office will proceed to a full refund of the sums paid by the Customer. This reimbursement will be made within fourteen days of the termination of the contract.
The Customer will be entitled to additional compensation, which corresponds to that which the Tourist Office would have had to bear if the termination of the contract had been due to the Customer, within the framework of article 9.However, the Tourist Office will not be liable for any additional compensation if the contract is terminated in the following two cases:1) The number of persons registered for the trip or stay is less than the minimum number indicated in the contract. In this case, the Tourist Office will notify the Customer by email or mail of the cancellation of the contract within the time limit set by the contract, according to the following schedule
– twenty days before the start of the trip or stay in the case of trips lasting more than six days;
– seven days before the start of the trip or stay in the case of trips lasting two to six days;
– forty-eight hours before the beginning of the trip or stay in the case of trips lasting no more than two days;
2) The Tourist Office is prevented from executing the contract due to exceptional and unavoidable circumstances (e.g. unfavorable weather conditions preventing the execution of the service). In this case, the Tourist Office shall notify the Traveler of the termination of the contract by email or in any written form as soon as possible before the start of the trip or stay.

Article 10 – Assignment of contract

Article 10.1. Possibility for the Customer to assign his contract
The Customer has the possibility to assign his contract to an assignee who meets the same conditions as him to make the trip or stay, as long as this contract has not produced any effect.

Article 10.2. Advance notice to assign the contract
The Customer may only assign his contract on the condition that he informs the Tourist Office of his decision by any means that allows for an acknowledgement of receipt no later than seven days before the start of the trip. This transfer is not subject, under any circumstances, to prior authorization by the organizer or the retailer.

Article 10.3. Solidarity of the transferor and the transferee
The transferor Customer and the transferee are jointly and severally liable for the payment of the balance of the price and any additional costs that the transfer may generate.

Article 11 – Legal guarantee of conformity
Article 11.1. Principle
The Tourist Office is the sole guarantor of the conformity of the services to the contract. The non-professional or consumer Customer has the right to make a claim under the legal guarantee of conformity provided for in articles
L. 217-11 et seq. of the Consumer Code and L. 211-16 of the Tourism Code.
Article 11.2. Implementation of the legal guarantee of conformity
The consumer or non-professional Customer must communicate to the Tourist Office any defects and/or lack of conformity as soon as possible after the provision of services, in accordance with article L. 211-16 II of the Tourism Code. This communication must be made, with supporting documents, no later than 48 hours after arrival, so that the Tourist Office can investigate the disturbance and assess the reality of the alleged defects effectively and in the interest of both parties.
If any of the travel services are not performed in accordance with the contract, the organizer or retailer shall remedy the nonconformity, unless this is impossible or entails disproportionate costs, taking into account the importance of the nonconformity and the value of the travel services concerned.
The defects and/or faults found may give rise to rectification, substitution, price reduction or reimbursement as soon as
possible, taking into account the importance of the nonconformity and the value of the travel services concerned.
In the event that the Agency proposes a substitute service or a price reduction, the traveler may refuse the proposed alternative
only if it is not comparable to what was provided for in the contract or if the price reduction granted is not
The guarantee of the Tourist Office is limited to the reimbursement of the services actually paid by the consumer or non-professional Customer and the Tourist Office shall not be considered responsible or defaulting for any delay or non-performance following the occurrence of a case of force majeure or exceptional or unavoidable circumstances.
Article 11.3. Contact details for contacting the Seller
In accordance with article R 211-6, 4° of the Tourism Code, the Customer may contact the Tourist Office promptly at the contact details listed in article 1.1. “Designation of the Seller” of these general terms and conditions of sale, in order to communicate with it effectively, to ask for assistance if the Customer is in difficulty or to complain about any non-conformity noted during the execution of the trip or stay.

Article 12 – Intellectual Property
All technical documents, products, drawings, photographs given to buyers remain the exclusive property of the Tourist Office, the sole owner of the intellectual property rights on these documents, and must be returned to him at his request.
Buyers Customers undertake not to make any use of these documents, likely to infringe the industrial or intellectual property rights of the supplier and undertake not to disclose them to any third party.

Article 13 – Protection of personal data

Article 13.1. Data collected
As part of its activity of selling Tourist Stays and Services, the Seller implements and operates processing of personal data relating to Customers and Beneficiaries.
As such, the Tourist Office may be required to collect the following personal data: first name, surname, title, age, postal address, email address, telephone numbers, family composition, particularities noted in the contract, weight, height, payment methods.

Article 13.2. Purpose
The collection of this personal data is essential to the contractual execution and in case of refusal to communicate them, the Customer is exposed to difficulties in the execution of the service which cannot give rise to the engagement of the responsibility of the Tourist Office.
These personal data are collected for the exclusive purpose of ensuring the management of the Customer of the Seller in the context of the conclusion of the contract and its execution, on the basis of the consent of the customer. It is only used for the purposes to which the Customer has consented.
More specifically, the purposes are as follows:

-Identification of persons using and/or reserving services
-Formalization of the contractual relationship
-Realization of services reserved with the Tourist Office
-Management of contracts and reservations
-Communication to partners with a view to the realization of services by the partners concerned
-Accounting, in particular, management of customer accounts and follow-up of customer relations,
-Processing of operations relating to customer management,
-Prospecting and/or sending information, promotions to Customers
-Elaboration of commercial statistics
-Development of customer knowledge.
-Sending of the newsletter
Article 13.3. Persons authorized to access data
Persons authorized to access data collected within the Tourist Office are as follows: employees of the Tourist Office and its partners involved in the services requested by the Customer, and where appropriate, subcontracted service providers of the Tourist Office participating in the realization and / or administration of the services and being brought to intervene as such on the processing, being then specified that in such a case, whether partners or subcontractors, this is done in compliance with the regulations in force.

Article 13.4. Conservation of data
These personal data collected are kept for the legal conservation period relating to the purpose of the processing and at most for 5 years.
Personal data relating to the Customer’s bank card are kept exclusively for the period necessary for the completion of the transaction.
Personal data relating to a prospect who would not enter into a reservation contract with the Tourist Office are kept for a period of 3 years from their collection.
Personal data necessary for the dispatch of the newsletter is kept for as long as the customer does not unsubscribe.
The Tourist Office implements organizational, technical, software and physical digital security measures to protect personal data from alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Tourist Office cannot guarantee the security of the transmission or storage of information on the Internet.
The Tourist Office has formalized the rights and obligations of Clients and Beneficiaries with regard to the processing of their personal data within a document called the Privacy Policy, which is accessible at the following address: and upon request from the Tourist Office.

Article 13.5. Rights of the holder of the data collected
In accordance with the applicable regulations on personal data, each user has the right to query, access, modify, oppose and rectify, for legitimate reasons, the collection and processing of his personal data. It is possible to request that such data be rectified, completed, clarified, updated or deleted.
These rights may be exercised by writing a signed letter to the Data Protection Officer, at the email address specifying in the subject line “MY DATA” and enclosing a copy of your ID with your request.
At any time, the Customer may lodge a complaint with the CNIL in accordance with the procedures indicated on its website (https://www.cnil/fr).

Article 13.6. Modification of the clause
The Tourist Office reserves the right to make any modification to this clause relating to the protection of personal data at any time. If a change is made to this personal data protection clause, the Tourist Office undertakes to publish the new version on its website, and will also inform users of the change by email, at least 15 days before the effective date.

Article 13.7. Opposition to telephone canvassing
You have the option of registering on the telephone canvassing opposition list on the following website:

Article 14 – Language of the contract
These general terms and conditions of sale are written in the French language. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

Article 15 – Insurance
The Customer agrees to hold and be up to date with his civil liability insurance to cover any damage he may cause.
The Customer may take out optional cancellation insurance: Open location saisonnière No. 52124582 and Open Tourisme No. 52124583 (GENERALI ACTUAL firm 184 avenue de Saint-Exupéry – Toulouse. This insurance covers the cancellation of the services of the reservation according to the conditions provided in the following insurance contract:
The cost of this cancellation insurance is specified on the option and reservation contract (3% of the total amount of the file). This insurance can only be taken out at the time of booking. Once taken out, the cancellation insurance cannot be withdrawn.

Article 16 – Minor Children
When minors, unaccompanied by a parent or other authorized person, are traveling on the basis of a contract for tourist services including accommodation, the person responsible for the minor must communicate for the conclusion of the contract information that allows direct contact with the minor or the person responsible for the minor at the minor’s location.

Article 17 – Liability of the Tourist Office
Article 17.1 – Responsibility by right
The Tourist Office is responsible by right for tourist services contracted under these general conditions of sale.
The Tourist Office may, however, exonerate itself from all or part of its liability by proving that the damage is attributable either to the Customer or to a third party unrelated to the provision of the travel services included in the contract and is of an unforeseeable or unavoidable nature, or to exceptional and unavoidable circumstances.
The organizer as well as the retailer are responsible for the proper performance of all the travel services included in the contract in accordance with Article L. 211-16.
Article 17.2. Limitation of the Tourist Office’s liability
In accordance with Article L 211-17, IV of the Tourism Code, the amount of any damages that the Tourist Office would be ordered to pay to the Customer for any reason whatsoever, will be limited to three times the total price excluding taxes of the services, with the exception of bodily injury and damage caused intentionally or by negligence.

Article 18 – Exceptional and Unavoidable Circumstances
Any event that creates a situation beyond the control of both the Professional and the Traveler and whose consequences could not have been avoided even if all measures had been taken thus preventing the performance under normal conditions of their obligations, are considered as causes of exoneration of the obligations of the parties and result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
The parties will meet to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the force majeure event lasts for more than three months, these terms and conditions may be terminated by the aggrieved party.

Article 19 – Assistance to the Traveler
The Tourist Office is responsible for the proper performance of the services provided for in the contract. In this context, if the Client is faced with difficulties, the Tourist Office will provide appropriate assistance as soon as possible, taking into account the circumstances of the case, and in particular:
It will provide useful information on health services, local authorities and consular assistance.
He will assist the traveler in making long distance communications and finding other travel services.
The organizer or retailer shall be entitled to charge a reasonable price for such assistance if such difficulty is caused intentionally by the traveler or by his negligence. The price charged shall not exceed the actual costs incurred by the organizer or retailer.
The Tourist Office may be contacted at or by email

Article 20 – Accessibility and Safety
Not all establishments marketing overnight stays are accessible to persons with reduced mobility.
Accessible accommodations are detailed on the Tourist Office website.
Some sports or leisure activities sold by the Tourist Office require good physical condition and are not accessible to people with disabilities, pregnant women or children. Some services are governed by regulatory constraints and are not accessible to all members of the public.
Some activities also require adapted equipment.
The Customer undertakes to comply at all times with the guidelines and recommendations of the Tourism Office provider and with health and safety rules.

Article 21 – Settlement of disputes

Article 21.1. Applicable law
These general terms and conditions are subject to the application of French law. This applies to both substantive and formal rules. In the event of a dispute or claim, the Customer shall apply in priority to the Tourist Office to obtain an amicable solution.

Article 21.2. Mediation
The Customer may have recourse to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
The Customer may thus refer to the Tourism and Travel Mediator on the following website: in the event that the response provided by the Office to the customer on his complaint is deemed insufficient within 60 days.

Article 21.3. Online sale
In the event that the service has been purchased online by the Customer, the latter is informed that he/she has the option, in accordance with Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, to lodge a complaint and select a dispute resolution body on the following website:

Article 22.4. Competent Jurisdiction
All disputes to which the purchase and sale operations concluded in application of the present general conditions of sale could give rise, concerning both their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been resolved amicably between the seller and the Customer, will be submitted to the competent courts under the conditions of common law.

Article 22.5. Non-waiver
The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these terms and conditions shall not be construed for the future as a waiver of the obligation in question.

Article 22.6. Proof
It is expressly agreed that the data contained in the information systems of the office have evidential value as to orders, requests, and any other element relating to the use of the Site. They may be validly produced, particularly in court, as a means of proof in the same way as any written document.

Article 22 – Linked travel services

If, after choosing a travel service and paying for it, you book additional travel services for your trip or vacation stay through our Tourist Office or on its targeted advice, you will NOT benefit from the rights applicable to packages under Directive (EU) 2015/2302 and Article L.211-2 of the Tourism Code.
However, if you book additional travel services during the same visit or contact with our Tourism Office, the travel services will be part of a linked travel service. In this case, the Tourist Office has protection, as required by European Union law, to refund the amounts you paid to the Tourist Office for services that were not performed due to its insolvency.


The Saint-Lary Soulan Tourist Office has taken out insolvency protection with Association Professionnelle de Solidarité du Tourisme, 15 avenue Carnot, – 75017 Paris.

Travelers can contact this entity if they are denied travel services due to the Tourist Office’s insolvency.
Note: this protection against insolvency does not apply to contracts concluded with parties other than the Tourist Office that can be performed despite the insolvency of the Office.
[Website on which the Directive (EU) 2015/2302 transposed into national law can be found;jsessionid=B6B56671A51841699A8FB7B4B5EB08A2.tplgfr21s_1?idArticle=LEGIARTI000036242695&cidTexte=LEGITEXT000006074073&categorieLien=id&dateTexte=20180701].